Terms of Use

03-Mar-2024

PLEASE READ THESE TERMS AND CONDITIONS OF USE AND SUBSCRIPTION CAREFULLY. THESE TERMS AND CONDITIONS MAY HAVE CHANGED SINCE YOUR LAST VISIT TO THIS WEBSITE. BY ACCESSING OR BY USING THIS WEBSITE, YOU ("YOU") INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS INCORPORATED HEREIN. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, THEN PLEASE DO NOT USE THIS WEBSITE OR USE ANY OF VOLZA'S SERVICES.

THESE TERMS AND CONDITIONS CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND VOLZA FZ LLC. BY ACCESSING OR USING VOLZA’S WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.

1. Copyright and Trademark Information

This website and the information it contains, such as text, graphics, images, data, reports, links, information obtained from Volza's services, and other material and deliverables contained on this Website or provided through Services made available on the Website, are the property of Volza, its affiliates, and its licensors. They are protected from unauthorized copying and dissemination by United Arab Emirates copyright law, trademark law, international conventions, and other intellectual property laws. For example, and not as a limitation, “Volza” and the Volza logo are registered trademarks of Volza, Inc., under the applicable laws of the United Arab Emirates. Other Volza product or service names or logos appearing on this Website are either trademarks or registered trademarks of Volza. The absence of a product or service name or logo from this list does not constitute a waiver of Volza's trademark or other intellectual property rights concerning that name or logo or data.

Violations of copyright or trademark rights will result in legal action under UAE copyright law. Users found in violation may face penalties, including financial restitution, legal fees, and suspension of access to Volza’s services.

2. Software as a Service

Service Access, Subscriptions, and Content Limitations

2.1 Public & Private Access

Volza makes certain services and features available via this Website. Depending on the Service, such Service may be (a) publicly accessible without any purchase of the Service required; (b) accessible only to those who have subscribed to that Service on trial basis; or (c) accessible only to those who have subscribed to that Service for a fee. By using this Website, You agree to use only the Service or Services that are publicly accessible or that You have purchased or to which you have subscribed.

2.2 Private Subscription

Subscription to Volza's database is strictly private and confidential, and usage is restricted to self-use only.

2.3 Volza Does Not Provide Commercial Advice

Volza, its Websites, Services, and the Content are for informational purposes only. Volza collects data from data providers all over the world; Volza has not verified any such data or any Content on the Website and cannot and does not provide any assurances or warranties whatsoever regarding the accuracy or completeness of any such data or Content.

2.4 Addition, Modification, or Deletion of Data

Data formats, the number of countries covered, HSN codes, and companies covered change often on the basis of availability and legal restrictions. Hence, the availability of Data for a specific country, HSN code, or company can be stopped, resumed, or modified at any time.

3. User Guidelines

3.1 Intended Users

Volza.com and App.Volza.com are designed exclusively for end-users engaged in the activities of importing and exporting. Market research companies wishing to use our data must register for a dedicated "Market Research Plan." Subscription plans are not available to resellers, and no reseller activity is permitted.

3.2 Prohibited Activities

Users are expressly prohibited from engaging in any form of automated, semi-automated, or manual data scraping, mining, harvesting, or extraction, or any other unauthorized collection or manipulation of data from Volza.com and app.volza.com. This prohibition extends to the use of bots, scrapers, spiders, and any other automated systems, scripts, or processes. Data downloads must be executed solely through the data download feature, utilizing the download credits allocated according to your subscription plan. Fair and genuine business load is permitted; however, any use resulting in system overload is not allowed.

3.3 Access Restrictions

Access to Volza.com and App.Volza.com is restricted to authorized users. Unauthorized access, use, tampering, or interference with Volza.com, App.Volza.com, or associated systems is strictly prohibited and may be subject to legal action.

3.4 Monitoring

Volza reserves the right to monitor user activities on its platform to ensure compliance with these Terms. Such monitoring will adhere to applicable privacy laws and is limited to activities within Volza’s systems.

3.5.Rights to Use

Your right to use the Website and Services is limited in scope, revocable, personal, non-transferable, and non-exclusive. Provided that you abide at all times by these Terms and Conditions and any separate agreement between you and Volza, and subject to the limitations set forth herein, Volza will provide you with access to the website and to the extent you subscribe or purchase the Services. You are responsible for obtaining any equipment and Internet service necessary to access the Website and Services.

3.6.Penalties for Violations

Any violation of these Terms & Conditions may result in immediate penalties, including but not limited to temporary or permanent revocation of access, initiation of legal proceedings, financial restitution, and/or involvement of law enforcement agencies, as deemed appropriate by Volza FZ-LLC.

3.7.Notification Requirement

If you become aware of any unauthorized access or other security breaches related to Volza.com and App.Volza.com, you are required to notify Volza FZ-LLC immediately.

3.8 Liability for Violations

Users found in violation of these Terms & Conditions shall be liable for all damages caused to Volza FZ-LLC, including but not limited to loss of revenue, legal expenses, and reputational damage.

4. Subscription Fee, Payment, Taxation and Refunds

Volza has engaged Paddle.net as its Merchant of Record (MoR). Payments for Volza’s services are processed exclusively through Paddle.net using various online methods, including debit cards, credit cards, PayPal, digital wallets, UPI, or wire transfers to Paddle’s designated bank account.

4.1 Responsibilities of Paddle: Paddle is responsible for:

4.1.1 Issuing invoices to customers on behalf of Volza, in accordance with applicable tax regulations and the customer’s tax registration status:

For customers who are not registered under GST, VAT, Sales Tax, or similar tax systems, Paddle will issue invoices inclusive of applicable taxes.

For customers who are registered under GST, VAT, Sales Tax, or similar tax systems, Paddle will issue invoices exclusive of applicable taxes, under the reverse charge mechanism, where the customer is responsible for self-assessment and remittance of taxes to the relevant authorities.

4.1.2 Collecting payments from customers and remitting the applicable amounts to Volza.

4.1.3 Managing tax calculations and ensuring compliance with applicable tax regulations based on the customer’s tax registration status and jurisdiction.

4.1.4 Handling refunds and chargebacks in accordance with its established policies and procedures.

The buyer is required to pay the full invoiced amount to Paddle.net, inclusive of all applicable taxes or charges. Payments are deemed complete only upon full receipt of the invoiced amount by Paddle.net.

4.2 Refund Policy

General Refund Policy

Refunds may be granted under specific conditions to ensure user satisfaction while protecting Volza from misuse. The refund terms are as follows:

4.2.1 Refund Eligibility:

Refund requests must be submitted within 3 calendar days of subscription activation.

Credits Used Limitation: The account must have consumed fewer than 200 download credits during the subscription period.

Data Accuracy Clause:
Refunds may also be considered if it is demonstrated that the data provided by Volza contains material inaccuracies. Refund requests for data inaccuracies must include specific evidence of the error.

4.2.2 Exclusions:

Refunds are not provided for reasons unrelated to the accuracy or availability of data (e.g., accidental purchases or changes in user needs).

Misuse of the platform, such as violating terms of use, will void eligibility for refunds.

4.3 Resolution Process:

4.3.1 Refund claims will be reviewed on a case-by-case basis, and Volza reserves the right to approve or deny requests based on its findings.

4.3.2 Refunds, if approved, will be processed within 30 days, subject to Paddle’s operational policies.

4.3.3 Transaction fees or charges incurred during payment processing are non-refundable.

4.4 Disputes and Delays

4.4.1 In the event of delays caused by Paddle’s systems or unforeseen circumstances, Volza will notify the customer promptly and work to resolve the issue as quickly as possible.

4.4.2 Chargebacks or disputes will be managed by Paddle in accordance with its policies, with Volza’s cooperation as needed.

4.5 Customer Communication

4.5.1 Customers seeking assistance with refunds, chargebacks, or payment-related inquiries should contact Paddle directly unless otherwise instructed by Volza.

4.5.2 If a resolution cannot be reached through Paddle, Volza may intervene to assist in resolving the matter.

5. Modification of Services

We continuously strive to improve our services and enhance the security, privacy, and performance for our users. As part of these efforts, we may implement changes, upgrades, or restrictions to our subscription features. These modifications are designed to provide you with a better and safer user experience.

Please note that while we understand and appreciate your feedback, we cannot guarantee the reversion of any changes once they are implemented. Our decisions regarding these updates are made with the best interests of all our users in mind. By continuing to use our services, you agree to accept any such modifications.

If you have any concerns or require assistance regarding these changes, please contact our support team. We value your feedback and will strive to address your concerns as best as possible.

6. Login Credentials

Volza provides you with a username and password (“Login Credentials”).You agree that you are responsible for protecting your Login Credentials from unauthorized use, and you are responsible for all activity that occurs under those Login Credentials. You agree to notify us immediately if you believe that any of your Login Credentials has been or may be used without your permission so that appropriate action can be taken. Volza is not responsible for any loss or damage caused by, or expense incurred by you as a result of, your failure to safeguard your Login Credentials.

7. Term

Your subscription to Services or access to paid content shall commence on the date of activation of your plan, and shall continue for the period of time for which you have subscribed to the services, unless earlier terminated or extended pursuant hereto. If you choose to subscribe to our Services on an ongoing basis, these Terms and Conditions will renew automatically for successive periods of time equal to the duration of your initial subscription or for such renewal period as you may otherwise provide on the Website pages in which you subscribe to the Services.

8. Publicity

Unless otherwise agreed by Volza, your purchase of a Service constitutes granting the right to use your name and your company’s name and logo in Volza’s online and/or printed marketing materials and/or on the Website, to disclose that you and/or your Company are a client of Volza.

9. Refund Policy

The refund policy is detailed in Clause 4.2. Please refer to that section for comprehensive information.

10. Content Utilization Guidelines

10.1 Authorized Download Methods

You are allowed to download content solely by utilizing the download feature for such action, and within the bounds of the download credits allocated as per your subscription agreement.

10.2 Internal Use Limitations

The content is designed to be used solely for your internal informational purposes.No redistribution, transmission, or other forms of sharing—either digitally or mechanically, including photocopying and recording—are permitted for any other intent.

10.3 Proprietary Notices

Copyright, trademark, and other ownership markers may not be erased or altered from any content or other materials accessed via the Services.

10.4 No Modifications or Derivatives

You are expressly prohibited from modifying, adapting, or generating derivative products based on the Website, its Services, or its content. In addition, "framing," "mirroring," or linking to or from the Website with the aim of developing a rival product or service, or duplicating its concepts, attributes, functionalities, or designs, is not allowed.

10.5 Additional Service-Specific Rules

Rules concerning the use of particular content accessible via subscription may be outlined separately on the Website. Such rules are considered an integral part of these Terms and Conditions.

10.6 Permissible System Load

Fair and authentic business use is allowed. Any activity leading to system overloading is explicitly forbidden.

By accessing content on this platform, you agree to abide by these guidelines, which are protected under the applicable copyright laws in the United Arab Emirates and other jurisdictions. Failure to adhere to any of these guidelines will result in the immediate revocation of your authorization to utilize the content and obligate you to promptly delete any copied material.

11. Disclaimers and Liability Limitations

11.1 "As-Is" Content

All materials presented on this website are provided "as is." Specifically, we make no assurances that: (i) The information presented, whether by us or third parties, will be reliable, complete, up-to-date, or accurate. (ii) The website will function without interruptions or errors. (iii) Any defects on the website will be corrected. (iv) The website and its servers are free of viruses or other malicious elements.

11.2 Limitation of Liability

We shall not be accountable for any indirect, special, incidental, consequential, or exemplary damages, such as but not limited to, lost profits, loss of data, or costs for replacement goods or services. This limitation applies regardless of the nature of the claim, be it under contract, tort, warranty, or any other legal theory, and even if we have been advised of such potential damages. Our total liability for all damages and losses resulting from your use of this website shall not exceed the greater of (A) The amount you have paid us for services in the last 12 months. (B) $1,000 USD.

This limitation applies cumulatively to all claims.

12. User Conduct Guidelines

12.1 Prohibited Content

You may not:
- Post or transmit material that is unlawful, harmful, abusive, harassing, defamatory, vulgar, offensive, obscene, hateful, or discriminatory.
- Sell or promote products or services illegal in the location where the content is posted.
- Sell or promote controlled substances, tobacco, firearms, or alcohol.

12.2 Harmful Actions

You may not:
- Distribute viruses, worms, Trojan horses, or other harmful code.
- Display content that exploits minors.
- Infringe or violate any third-party intellectual property rights.
- Engage in multi-level marketing or pyramid schemes.

12.3 Disruptive and Unlawful Behavior

You may not:
- Harass or embarrass others.
- Impersonate other individuals, including officials or hosts.
- Disclose personal information of minors or third parties without consent.
- Post unsolicited advertising or promotions.
- Violate any applicable laws or regulations.
- Invade privacy or violate personal or proprietary rights.

We reserve the right to remove content and/or terminate access for violations.

13. Third-Party Website Links

Links to websites not operated by us may appear for your convenience. We are not responsible for the content or use of these external sites and do not endorse them.

14. No Third-Party Endorsements

Any third-party profiles, reports, or other information provided by us should not be viewed as approved or endorsed by the third party. We make no claims that third parties have approved or sponsored the provision of such information.

15. Copyright Infringement Notice and Procedures

If you suspect that content accessible from or on this Website violates your copyright, you can request the removal of said content by reaching out to our designated copyright agent with the following details:

15.1 Copyright Information: Clearly identify the copyrighted work you claim has been infringed, providing a copy or location (e.g., URL) of an authorized version if possible.

15.2 Infringing Material: Specify the material you believe is infringing and where it can be found. Provide the URL or other information to help us locate the material.

15.3 Contact Details: You r name, mailing address, phone number, and email address (if available).

15.4 Authorization Statement: A declaration that you possess a good faith belief that the use of the content is unauthorized by the copyright owner, its agent, or the law.

15.5 Accuracy Statement: A confirmation that the information you've supplied is accurate and that under penalty of perjury, you're the copyright owner or authorized to act on their behalf.

15.6 Signature: A physical or electronic signature from the copyright owner or their authorized agent.

15.7 Contact Information for Copyright Issues:
Copyright Agent
Volza FZ-LLC
HD75B, First Floor, In5 Tech
Dubai Internet City
Dubai- 12202, United Arab Emirates
legal @volza.com

We actively work to uphold the rights of copyright owners and will terminate the accounts of repeat infringers as per our internal policies.

16. Indemnification

By using this Website, you agree to indemnify, defend, and hold harmless VOLZA, along with its affiliates, officers, directors, employees, consultants, agents, representatives, licensors, and suppliers, from any claims, losses, liability, damages, and costs (including legal fees) stemming from:

16.1 Website Use: Your usage of this Website, Services, or Content.

16.2 Terms Violation: Your breach of these Terms, including any related representations and warranties.

16.3 Infringement: Infringement by you, or another user using your account, of any intellectual property or other rights of any person or entity.

Users shall indemnify Volza only for reasonable and direct damages resulting from breaches of these Terms. This indemnification does not extend to indirect, incidental, or consequential damages.

17. Adherence to Export and Sanctions Regulations

You must adhere to all relevant United Arab Emirates export and sanctions laws, as well as applicable international laws, including regulations prohibiting certain types of exports and transactions with individuals, entities, and countries subject to sanctions. Specifically, you agree to the following:

17.1 Compliance with UAE Laws: You will comply with all UAE export controls and sanctions regulations, including restrictions imposed by the UAE Ministry of Economy, UAE Central Bank, or other relevant UAE authorities.

17.2 No Illegal Exports: You will not export, re-export, resell, or transfer any data or services in violation of UAE laws or applicable international regulations.

17.3 Restricted Parties: You declare that you are not, and will not knowingly provide data or services to, a person or entity classified as a "Restricted Party" under UAE laws or the export control and sanctions laws of other applicable jurisdictions.

17.4 Security Protocols: You agree to implement and maintain adequate security measures to prevent unauthorized access, export, or misuse of the data or services.

17.5 Immediate Reporting: You agree to notify Volza promptly if you or a user of the data or services becomes classified as a "Restricted Party" or if you become aware of a violation of applicable export and sanctions regulations.

17.6 Definition of Restricted Party: A "Restricted Party" is defined as any person or entity:

Prohibited under UAE laws or regulations, including those identified by the UAE Ministry of Economy or UAE Central Bank as subject to export controls or sanctions.

Located in, established in, or operating under the jurisdiction of countries subject to UAE or international sanctions or export restrictions (e.g., North Korea, Iran, Syria, and other jurisdictions restricted under UAE law).

Listed on international sanctions lists recognized by the UAE, such as the United Nations Security Council Sanctions List or other lists officially adopted by UAE authorities.

Involved in activities restricted under UAE or international export control laws, including but not limited to weapons proliferation or the development of nuclear, missile, chemical, or biological weapons.

18. Compliance with Anti-Corruption and UAE Anti-Bribery Laws

18.1 Adherence to UAE Anti-Bribery Regulations: You represent and warrant that you have not, and will not, directly or indirectly, offer, pay, promise, or authorize any transfer of value to any person, government official, or entity to improperly influence any official act or decision, secure business, or obtain any unfair advantage in violation of UAE Federal Decree Law No. 20 of 2018 on Anti-Money Laundering and Combating the Financing of Terrorism or any other applicable anti-bribery laws.

18.2 Notification of Violations: You agree to notify Volza immediately upon becoming aware of any actions or circumstances that would constitute a violation of this clause.

18.3 Definition of Government Official:

A "Government Official" refers to any individual acting in an official capacity for or on behalf of:

A UAE or foreign government agency or department.
A political party, international public organization, or any entity partially or wholly owned or controlled by a government.
Any candidate for public office.

19. Enforcement of Agreement

19.1 This Agreement is governed by and construed in accordance with the laws of Dubai, United Arab Emirates, without regard to its conflict of law principles. Any disputes arising out of or related to the Product, including its service, quality, performance, or usage, shall be governed exclusively by the laws of Dubai and the courts of Dubai

19.2 Arbitration Clause - This Agreement, including any existing or future disputes related to it, shall be exclusively governed by and construed in accordance with the laws of Dubai, United Arab Emirates. Any dispute arising out of or in connection with this Agreement, including disputes relating to its existence, validity, interpretation, performance, or termination, shall be referred to and finally resolved by arbitration in accordance with the rules of the Dubai International Arbitration Centre (DIAC).

The arbitration shall be conducted in English, and the arbitral tribunal shall consist of one arbitrator appointed in accordance with DIAC rules. The arbitration award shall be final and binding on both parties.

For urgent matters requiring interim or injunctive relief, either party may seek remedies from the courts of Dubai without precluding arbitration.

20. Entire Agreement

These Terms and Conditions constitute the full understanding between the parties and override all prior communications, understandings, and agreements. They can only be modified through a written document signed by both parties or by Volza’s subsequent updates.

21. Additional Provision

21.1 Force Majeure : Volza is not liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, war, terrorism, natural disasters, pandemics, government restrictions, cyberattacks, or disruptions in telecommunications or internet services.

21.2 Relationship : This Agreement does not establish any relationship of partnership, joint venture, or employment between the parties. Volza retains all intellectual property rights associated with its Content, technology, and tools. Written notices under this Agreement are effective upon receipt.

22. Data Protection and Privacy

Volza processes all personal data in accordance with its Privacy Policy, available at https://www.volza.com/privacy-policy/. By using Volza’s services, you consent to the collection, processing, and use of your personal data as described in the Privacy Policy.

23. Data Accuracy Disclaimer

All data provided by Volza is offered “as is.” Users are solely responsible for verifying the accuracy of the data provided through Volza’s services. Volza disclaims all liability for decisions or actions taken based on this data.

Term of use